thoughts on human-centered systems ♡
systems should follow the way people (or animals) work, if a user has a problem with a system, the system is at fault.
"It is time to reverse the situation: to cast the blame upon the machines and their design. It is the machine and its design that are at fault. It is the duty of machines and those who design them to understand people. It is not our duty to understand the arbitrary, meaningless dictates of machines." — Don Norman, The Design of Everyday Things (Chapter 1, p. 6)